- All Ports are open by default.
- The customer must ensure that he uses the infrastructure of the Layer7 Networks GmbH ( henceforth "provider" ) in a respectful and responsible way.
The customer is allowed to run any service that is:
- compliant with german law
- not putting the provider's infrastructure to risk
- not use the assigned resources and offers in an abusive way
Abusive usage is automatically assumed, but not limited to, if within:
- The first 48 hours after deliver or renew of a service >= 10% of the included traffic is consumed
- The first 7 days after deliver or renew of a service >= 50% of the included traffic is consumed
- The first 14 days after deliver or renew of a service >= 75% of the included traffic is consumed
- Running unusual traffic patterns like frequent high jumps in bandwidth and/or packets per second that exceeds normal usage patterns of legit services usage
like for example including, but not limited to, DDOS Attacks, Botnetworks, Scrapping and similar activities
- In case abusive usage is identified the provider will take steps to prevent further abusive usage. This can be in limiting the resource usage of the customer
or in worst case by completely suspending the service. In case of suspension the provider will inform the customer via email.
The refund policy is as follows:
- the provider grants no refunds in general
- The only exception will be made if the service does not work like advertised and contracted AND can not be fixed to work like advertised and contracted.
- To receive a refund, the customer has to inform the provider immediately about the problem using the ticketsystem of the provider. All other ways
of communication are invalid. The customer has to include precise technical information about the problem ( benchmarks, screenshots, logfiles, ... )
- The refund will be granted if the problem is based on the providers infrastructure and can not be solved within 24h after the notification of the problem through the customer.
- All refunds will be pro-rata refunds of the remaining unused but paid days according to the last paid invoice.
Contract duration and cancellation
- All contracts duration is for 1 month by default and will automatically renew if not cancelled but paid by the customer.
- Non payment is automatically considered a cancellation. Unpaid services will be automatically suspended and after some time terminated.
- Prepayments for longer timespans like quaterly, semi-anual or anual payments in advance do not change the contract duration of 1 month.
- In case of cancellations during a prepaid timespan eventually granted discounts for prepayments will loose retroactively its validity.
Refunds of eventually existing credit will be mathed in a pro-rata way, based on the monthly contract duration and as if the discount never existed
- Chargebacks / disputing payments will automatically lead to a suspension of all services within the customers account.
In this case any right on refunds are forfeit.